We believe all investor clients are our bosses. And all our tenants are our customers. We strive to provide excellent customer service to all our tenants. After we've picked the tenants, that's the starting point to nurture a long lasting, trusting, and mutually respectful relationship with the tenants, our customers. A happy tenant is the best volunteer housekeeper and caretaker of a rental property while contributing to the owner's retirement funds. We know because we are investors, too.
Negotiating acceptable tenancy terms to all parties involved and drawing up legally binding tenancy agreements.
Collecting security deposits, pet damage deposits, access devices deposits and move-in fees wherever applicable.
Condition Inspection Report
Preparing move-in and move-out property condition inspection reports detailing all deficiencies for deposits protection for both parties.
Collecting post-dated cheques from tenants; monthly rental collection on the 1st of the month in cases where monthly visits are required.
Responding to and handling complaints promptly and professionally, and negotiating for solutions on your behalf in a professional and diplomatic manner ensuring tenants remain happy while minimizing expenses and vacancies.
Responding to emergency calls 24 hours a day.
Handling all correspondences from tenants, local taxation departments, strata bodies, local authorities, Revenue Canada, utilities companies, etc.
Coordinating and supervising on-going maintenance, renovations and any repair jobs required for the rental property with tenants, contractors, insurance adjusters, etc. We always use third party contractors and the owner is charged at cost. We usually obtain quotations for owner's approval or we can use owner's preferred contractors.
Evict tenants when necessary in cases such as: non-payment of rent, legitimate complaints from neighbours, excess damage done to the rental property, subletting without our consent, and illegal use of the rental property.
Conducting regular walk-through inspections to make sure the rental property is in reasonably maintained conditions; in certain cases we inspect as often as we deemed necessary to avoid illegal activities such as marijuana grow-ops or meth labs operations.
Representing you at all arbitration hearings if a dispute cannot be resolved by negotiation.
Settling the amount of deposits to be returned to the tenant by negotiation or arbitration when required.
Annual review of rental market conditions and negotiating rent increases with the tenant when appropriate; drawing up and serving the notice of rent increase forms.